Privacy Policy

SoCal Electric is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the SoCal Electric site and governs data collection and usage. By using the SoCal Electric site, you consent to the data practices described in this statement.

Collection of your Personal Information

SoCal Electric collects personally identifiable information, such as your email address, name, home or work address or telephone number. SoCal Electric also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by SoCal Electric. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by SoCal Electric for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SoCal Electric site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SoCal Electric public message boards, this information may be collected and used by others. Note: SoCal Electric does not read any of your private online communications.

SoCal Electric encourages you to review the privacy statements of Web sites you choose to link to from SoCal Electric so that you can understand how those Web sites collect, use and share your information. SoCal Electric is not responsible for the privacy statements or other content on Web sites outside of the SoCal Electric and SoCal Electric family of Web sites.

Use of your Personal Information

SoCal Electric collects and uses your personal information to operate the SoCal Electric Web site and deliver the services you have requested. SoCal Electric also uses your personally identifiable information to inform you of other products or services available from SoCal Electric and its affiliates. SoCal Electric may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

SoCal Electric does not sell, rent or lease its customer lists to third parties. SoCal Electric may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, SoCal Electric may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SoCal Electric, and they are required to maintain the confidentiality of your information.

SoCal Electric does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

SoCal Electric keeps track of the Web sites and pages our customers visit within SoCal Electric, in order to determine what SoCal Electric services are the most popular. This data is used to deliver customized content and advertising within SoCal Electric to customers whose behavior indicates that they are interested in a particular subject area.

SoCal Electric Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SoCal Electric or the site; (b) protect and defend the rights or property of SoCal Electric; and, (c) act under exigent circumstances to protect the personal safety of users of SoCal Electric, or the public.

Use of Cookies

The SoCal Electric Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SoCal Electric pages, or register with SoCal Electric site or services, a cookie helps SoCal Electric to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SoCal Electric Web site, the information you previously provided can be retrieved, so you can easily use the SoCal Electric features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SoCal Electric services or Web sites you visit.

Security of your Personal Information

SoCal Electric secures your personal information from unauthorized access, use or disclosure. SoCal Electric secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Phone Communications and Call Analytics

When you contact us by phone, we collect certain information to help improve our services and accurately attribute our marketing efforts.

What We Collect: We collect your telephone number, the date and time of your call, call duration, the digital source or keyword that led you to call us, and audio recordings of your inbound phone conversations with our team.

How We Use It: These inbound call recordings and tracking data are used strictly for quality assurance, employee training, customer service resolution, and marketing attribution analytics.

Third-Party Service Providers: We utilize secure, third-party call-tracking and telephony infrastructure vendors to log call metadata and securely store audio recordings. These vendors are contractually restricted from using your data for any purpose other than providing services to us.

Your Rights: Under applicable laws, including the California Consumer Privacy Act (CCPA), your voice recording and associated phone data constitute personal information. You retain the right to request access to, or the deletion of, your stored call recordings by contacting us at ​info@socalelectricalandlighting.com.

Consent to Inbound Call Recording and Analytics

By initiating an inbound telephone call to any phone number listed on this Website or associated with our business, you acknowledge, understand, and explicitly agree that your call (including audio data, phone number, call duration, and referral tracking metrics) will be recorded, monitored, and analyzed for quality control, customer support, and marketing attribution purposes. If you do not consent to having your inbound call recorded and tracked, please do not contact us via phone and utilize our digital contact methods instead.

Changes to this Statement

SoCal Electric will occasionally update this Statement of Privacy to reflect company and customer feedback. SoCal Electric encourages you to periodically review this Statement to be informed of how SoCal Electric is protecting your information.

Contact Information

SoCal Electric welcomes your comments regarding this Statement of Privacy. If you believe that SoCal Electric has not adhered to this Statement, please contact SoCal Electric at hostmaster@tritoncommerce.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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